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Our Customer Service will be happy to provide you with support for any request or clarification regarding the MyLift solution and the services that can be combined with it. The service is active from Monday to Friday from 9:00 to 18:00.

We answer your questions

Yes, MyLift is optimized to guarantee you an optimal experience on all devices and thanks to the free App (which will be released shortly in the main stores) you can keep an eye on your systems wherever you are.

Yes, with MyLift it is possible to assign personal access to internal staff for a different view and management of data depending on the role.

Yes, with MyLift it is possible to create, download and print various types of reports relating to the use of the system, the current state, the event history and operating statistics. Furthermore, you can request a report in which to view all your systems registered in MyLift with the related combined services, so that you always have a clear view of your expenses.

Yes, it is possible to customize the widgets on the platform. The Dashboard of each plant can be composed with only the information of the plant that you want to view immediately. Furthermore, by setting the combiner you can decide which data to request from it in the 4 customizable slots and then see them directly in the Dashboard. If in the future you wish to replace one of the dialer data there is no problem, MyLift gives you the possibility to intervene at any time on the dialer setting. MyLift adapts perfectly to any of your needs.

Registration and access to the MyLift Platform is simple and immediate and can be done directly on the website www.mylift.site, by clicking on Login.

Yes, thanks to MyLift you can set different notification methods (SMS, E-mail or Push notifications) for each widget you want. In this way, you can be promptly notified in case of important events selected directly by the User through the platform.

Yes, the MyLift Platform has a simple and detailed interface with which you can enter all the personal and technical data of the individual systems and devices such as the combiner, the router / gateway and the system panel. All this automatically and free of charge.

Yes, MyLift is designed to communicate with Esse.Ti Telecomunicazioni dialers and devices and offers the possibility to set and program systems according to the Customer's needs, all in a simple and free way directly from your account.

Yes, with MyLift it is possible to set different types of alerts with 3 modes: SMS, E-mail and Push Notifications. In this way you will be promptly notified in case of alarms, breakdowns, malfunctions and other events selected by you.

Yes, with MyLift you can always decide which data to receive, how to view them, which ones to include in the Dashboard and even who can consult and manage them.

Thanks to the Partnership with Esse.Ti Telecomunicazioni, a leading company in the production of alarm systems for lifts, the protocols are already integrated with the MyLift Platform in order to receive and process all the data generated by the system. This allows a punctual bidirectional communication to and from the dialer, with consequent rapid management of the e-Calls.

The Altea Security Operations Center, active 24/7, is made up of Special Security Guards, constantly updated and trained for the management of emergency or danger situations. These professionals know how to deal with even the most delicate situations, both professionally and on a human level, boasting a long experience in the security, remote surveillance and remote assistance sectors.

Yes, the Altea Security Operations Center has various certifications:

UNI 10891/2000 for the provision of television surveillance and remote surveillance services;

ISO/IEC 27001/2013 for the provision of security services with an Operations Center for control and television surveillance;

ISO 9001/2015 for the provision of security services with an Operations Center for remote control and television surveillance.

You can use any type of SIM, although we recommend installing the SIMs in the combiner and router that we usually provide in devices. In this way, any compatibility problems with the technology used will be excluded, furthermore the management of the recommended SIM cards is at our expense, so as not to have to worry about making recharges, make sure that the SIM is not expiring and that it has no limits whatsoever. may affect the correct functioning of the system and the sending of notifications.

Yes, with MyLift it is possible to set customized notifications, check the status of the alarms, check the times and methods of management, check the presence of the technician on site, consult and download the history of the alarms received and managed, consequently always having under control the current and past situation. In addition, the platform has a special page in which to view the systems that present a problem and / or an alarm in progress, allowing a quick search by location of the system, specific alarm, alarm start timing and more.

Thanks to the partnership with Esse.Ti Telecomunicazioni, a leading company in the production of alarm systems for lifts, the protocols are already integrated with the MyLift Platform in order to receive and process all the data generated by the system. This allows punctual two-way communication to and from the dialer, with consequent rapid management of emergencies. The router, which will mount one of our SIM cards, is combined with a video camera, fully compatible with communication protocols, for monitoring the cabin. This video camera, managed exclusively by the security guards of the Altea Security Operations Center, is activated only at the time of the alarm, thus allowing a quick, professional and discreet management of the v-Call.

The Altea Security Operations Center is authorized to manage and store sensitive data, as well as to record video and audio, in compliance with privacy laws.

The Altea Security Operations Center, active 24/7, is made up of Special Security Guards, constantly updated and trained for the management of emergency or danger situations. These professionals know how to deal with even the most delicate situations, both professionally and on a human level, boasting a long experience in the security, remote surveillance and remote assistance sectors.

Yes, the Altea Security Operations Center has various certifications:

UNI 10891/2000 for the provision of television surveillance and remote surveillance services;

ISO/IEC 27001/2013 for the provision of security services with an Operations Center for control and television surveillance;

ISO 9001/2015 for the provision of security services with an Operations Center for remote control and television surveillance.

For the correct management of the v-Call and to guarantee the compatibility of the communication protocols with the MyLift Platform and the Altea Security Operations Center, it is necessary to use an EsseTi router with one of our SIM already installed inside it.

Yes, with MyLift it is possible to set customized notifications, check the status of the alarms, check the times and methods of management, check the presence of the technician on site, consult and download the history of the alarms received and managed, consequently always having under control the current and past situation. In addition, the platform has a special page in which to view the systems that present a problem and / or an alarm in progress, allowing a quick search by location of the system, specific alarm, alarm start timing and more.

What are the additional services that I can combine and manage with MyLift? By using additional sensors that can be fully integrated with the system, it is possible to combine the following services, with related alarms managed by the Operations Center:

  • Anti-flooding
  • Smoke presence
  • Monoxide presence
  • Fire fighting
  • Anti-intrusion

The sensors are supplied by SecurVip s.r.l. The operating protocols are already tested and integrated for the management of the related alarms by the Altea Security Operations Center, as well as fully compatible with the MyLift Platform.

All SecurVip products are CE certified and have a European Declaration of Conformity.

The presentation of combinable services is part of the policy of customized solutions. You can contact the offices directly at the telephone number indicated on this page. Colleagues will be more than willing to answer your questions.

Yes, MyLift is already set up to recognize and process the data received from the SecurVip sensors, also allowing you to set any customized notifications when alarms are generated.

The MyLift Platform is designed to be fully customizable according to the needs of each User.

It is possible to choose and modify the quantity and type of data received, the data processing method, the widgets displayed on the platform, the structure of the Dashboard, the alarm notifications, the plant master data, the authorizations of collaborators / employees. and much more information.

Given the extreme flexibility and modularity of the MyLift solution, it is possible to request a tailor made version of the MyLift platform. Our engineers will be able to create specific sections on the platform and make changes to existing fields.

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